IX Web Hosting Uptime Performance Review
A Report on the Reliability of IXWebHosting.com Uptime
Nick in Vernal, UT writes us: I am looking at buying an unlimited web hosting plan from IX Web Hosting but wanted to know more about their server reliability. What is IX Web Hosting uptime performance like and does the IXWebHosting.com uptime policy offer refunds if they don't make their guarantee?
Our Answer: IX Web Hosting offers a 99.9% uptime guarantee on all of their hosting plans, both Linux and Windows. Now, IXWebHosting.com has particular challenges in ensuring this level of guaranteed uptime performance for their cusotmers based on the unlimited nature of their hosting plans. IX Web Hosting's uptime policy requires their tech team to constantly monitor server hogs using their shared plan and migrate those customers to other hosting products. The IX Web Hosting 99.9% uptime guarantee has generally received good user feedback from our visitors.
The IX Web Hosting uptime guarantee and the "fine-print" around it is outlined on their website under the Terms of Service that you can view here. To reference it, the IXWebHosting.com 99.9% uptime guarantee reads, "IX Web Hosting guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where IX Web Hosting has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar issues with subscriber’s domain name, routing issues between subscriber location and IX Web Hosting data center. The uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that IX Web Hosting cannot directly influence." In the event that the uptime guarantee policy from IX Web Hosting applies, then you can proceed to request what they call a service credit which is presumably an extension of your hosting period at no additional cost. In general, IX Web Hosting is a very good host when it comes to customer service and we expect you would have no issues claiming a credit from the IX Web Hosting uptime policy.
IX Web Hosting Uptime Performance Review Link
Web Host Uptime Rank 99.9% | #1 Company Name: IX Web Hosting IX Web Hosting's Entry Level Hosting Price for 99.9% Hosting Uptime: $4.95/month for unlimited web space and unlimited bandwidth
In the event that you would prefer a web host that is not unlimited and therefore is unlikely to face the same server pressures, we encourage you to visit HostMonster or check out some of the other good uptime hosting companies found in our Top 10 list. Be sure to constantly monitor your web host for uptime. Quite often a hosting company will go through periods where their uptime drops due to sudden customer growth. Watch for this and you can either prevent your own downtime by transferring to a better web host or alternatively ask them for a refund or account credit to compensate from the decline in 99.9% uptime performance. To learn more about the IX Web Hosting uptime 99.9% guarantee, please visit their website by clicking here.