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      Interview: William Swallow
    Director of Incident Response, Cyber Attack Tiger Team (CATT)
    Exodus Communications  

    Exodus Communications is the world's largest provider of outsourced data storage. Leading global corporations trust Exodus with vital information. That requires world-class security - a challenge Exodus meets with the Cyber Attack Tiger Team (CATT).

     HostIndex.com had an opportunity to conduct an interview with William Swallow - Director of Incident Response, Cyber Attack Tiger Team (CATT) at Exodus Communications. Here's what we learned....  

    HostIndex.com: How many data centers does Exodus currently own and operate?

    William Swallow: Exodus has 44 Internet Data Centers (IDC) worldwide.

    HostIndex.com: How important is structural and virtual security to Exodus customers? What does Exodus put into the design of their facilities to ensure security levels are met?

    William Swallow: Structural and virtual security is extremely important to Exodus customers. From the physical security of its IDCs to its Professional Services, Exodus possesses the expertise to help safeguard enterprises at every level. Exodus' team of leading technology experts, combined with a wide array of leading-edge products and services, provide corporations with the tools, techniques, and knowledge needed to protect a business.

    Exodus' IDCs provide the physical environment necessary to keep a company's servers up and running 24 hours a day, 7 days a week. These world-class facilities are custom designed with raised floors, HVAC temperature control systems with separate cooling zones, and seismically braced racks. They offer the widest range of physical security features, including state-of-the-art smoke detection and fire suppression systems, motion sensors, and 24x7 secured access, as well as video camera surveillance and security breach alarms.


    HostIndex.com: Earlier this year, hackers breached one of your sites. What has Exodus done since that incident to prevent similar situations in the future?

    William Swallow: While total security is impossible, following the defacement of an outer layer security web page in May, Exodus added additional security technology, including the newly launched Content Integrity Monitoring service, to further improve the security facilities. Exodus security offerings are focused on four core areas to address all levels of the customers' physical, network and virtual environment, and has the expertise required for implementation.

    HostIndex.com: Are different security or structural requirements needed for data centers located in different regions?

    William Swallow: All of Exodus' IDCs are built to meet the same stringent security standards. The security and integrity of each Exodus IDC are achieved and maintained by robust facility construction, comprehensive access controls, video surveillance monitoring, 24-hour personnel and comprehensive policies and procedures.

    Internet Data Center construction - Critical exterior perimeter walls, doors and windows are constructed of materials that afford UL Standard #752, Level V Ballistic Protection.

    Access Control - Exodus uses an Access Control System (ACS) that supports a networked card reader and alarm system. The ACS uses proximity card readers to control access into perimeter doors, shipping/receiving areas, storerooms and other critical areas. Additional access control measures include:

    • Access into each IDC is controlled by biometric hand scanners, and is limited to Exodus authorized personnel
    • Exodus cards access badges or contractor/visitor badges are required to gain entry
    • All employees, customers, vendors, contractors and visitors must be sponsored by an Exodus pre-approved sponsor to gain access

    Security Entrance System - Where installed, an automated security entrance system is utilized to control access in the IDC. The systems employ the following key features:

    • The system is designed to physically limit access to one person at a time, no tailgating
    • Integrated metal and explosive detection
    • Dedicated UPS & Stand-by Emergency Power Generator
    • Integrated card access and biometric access control systems limits access to persons verified by hand geometry
    Alarm System - The ACS is used to monitor and log security alarms. The ACS monitors all:
    • Perimeter doors
    • Restricted area doors
    • Shipping/receiving doors
    Closed circuit television system - Exodus security employs and extensive closed circuit television system to monitor the exterior and interior of each IDC.

    For a virtual tour of Exodus' facilities visit: http://www.exodus.net/idc/idc_tour.html and http://www.exodus.net/idc/idc_diagram.html

    HostIndex.com:  We appreciate the time you have taken to share your marketplace objectives.  



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