Keith
Paglusch, President Sprint E|Solutions Sprint Corporation
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Keith Paglusch, President Sprint E|Solutions
Sprint Corporation, discusses reasons for Sprint E|Solutions
ability to flourish during challenging economic times.
Well-known for their phone and wireless services, Sprint
has poised itself to take the same level of service that made
it a household name and further leverage it in the web hosting
industry.
Sprint
E|Solutions has a distinct advantage over most of its
competitors by being able to offer services already put in
place by its parent company. This in turn is enabling the
company to deliver a broad range of hosting offerings to customers
for a lower cost than other providers - who may not own a
backbone data network.
"We're known for our pin drop quality and that holds true
for our voice and data/Internet traffic too," said Keith Paglusch,
President Sprint E|Solutions.
And it must be that "pin drop quality" that is keeping the
company thriving in a down market. Recent market rumours about
high-debt loads and an over-building of infrastructure has
caused other carriers such as Worldcom and XO Communications
to have a round of analyst downgrades. Sprint on the other
hand, seems to be capable of balancing an infrastructure build
out while maintaining operating profitability.
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The ownership of a backbone seems to be a key selling point
that not only attracts customers to Sprint, but serves as
a competitive cost advantage. "Our model is an end-to-end
solution. Other companies have to buy or rent IP solutions
from others, but we own our own. This gives us economies that
others don't have. Our competitors are more focused on floor
space and colocation," Paglusch said.
Sprint E|Solutions approaches the customer, not with a product
portfolio, but with a commitment to understanding the customer's
business challenges as well as all the capabilities need to
meet them. Now certainly every company will claim to offer
such an approach; and it's not a great surprise that Sprint
would argue this claim. However, the company competes with
numerous other hosting vendors, and yet has been successful
in attracting some high-profile clients for hosting services.
Centra and Yahoo! are recent customer additions.
"We go in and we understand their business, their goals
and objectives. We clearly suggest solutions that represent
the best of the best, avoid mistakes others have made and
provide managed hosting at a more economical rate," Paglusch
said.
So what's Sprint's secret to continuous growth? Paglusch
keeps it simple.
"You must provide good customer service and deliver on it.
You need [customers] to give good references and have them
recommend you to others they're associated with," stated Paglusch.
Sprint E|Solutions is likely to continue its expansion.
As recent concerns over small hosting players have become
more prevalent, Fortune 1000 companies appear eager to discuss
how their hosting needs are critical to the expanding e-environment
their firms' face.
"We have a lot of infrastructure in place, so we'll be focused
on execution against goals and objectives. We plan to grow,
and grow fast. I see us clearly continuing to focus on the
mobility and security aspect of what we do; things that have
a large payoff for customers."
Interim, as is symbolic with the company's promotional tour
bus, "Sprint E|Solutions' E|Bus" - it appears that Sprint
is ready to hit the fibre road once again; expanding data
centers and grabbing customers along the way.
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